Shipping policy

Here's a polished shipping policy draft for Hair Growth Expert, consistent with your premium brand tone:

Shipping Policy

Last updated: June 2026

At Hair Growth Expert, we're committed to delivering your order safely and promptly. All orders are dispatched from our London facility using Royal Mail via Click & Drop.

Order Processing

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or UK public holidays will be processed on the next working day. You'll receive a confirmation email once your order has been dispatched.

Delivery Options

We currently ship within the United Kingdom only.

Delivery Method Cost Estimated Delivery Time
Standard Delivery FREE 3–5 business days
Express Delivery £5.99 1–2 business days

Delivery times are estimates and may vary during peak periods or due to carrier delays outside our control.

Tracking Your Order

All orders include tracking. Once your order has been dispatched, you'll receive an email with your tracking number and a link to monitor your delivery in real time.

Delivery Restrictions

  • We currently ship to UK addresses only (including England, Scotland, Wales, and Northern Ireland).
  • We are unable to ship to PO Boxes or BFPO addresses at this time.

Questions or Concerns?

If you have any questions about your order or delivery, please don't hesitate to contact us:

📧 contact@hairgrowthexpert.co.uk 📍 Gemma House, 39 Lilestone St, London, NW8 8SS

We aim to respond to all enquiries within 1 business day.

⚠️ Note for you (not for publishing): Your current refund policy references a laser device that doesn't appear to be in your active catalogue. You may want to review and update that policy to remove or revise the 6-month money-back guarantee section so it accurately reflects your current product range. Happy to help redraft that too.

A few things to confirm before publishing:

  • Processing time — is 1–2 business days accurate, or do you dispatch same-day?
  • Standard delivery timeframe — 3–5 days is typical for Royal Mail 2nd Class; adjust if you use a faster service
  • Express service — is this Royal Mail 1st Class, Tracked 24, or a courier? Worth naming it for customer trust
  • Northern Ireland / Channel Islands — any surcharges or restrictions?

Once you confirm those details, I can help you publish this directly to your shipping policy page.