Refund policy

Refund Policy:

  • You have a legal right to cancel your order within 14 days of receiving the product, without giving any reason, under the UK Consumer Contracts Regulations 2013.
  • If you wish to cancel your order, please inform us by emailing contact@hairgrowthexpert.co.uk. You must return the product to us within 14 days of informing us of your cancellation, in the same condition as received and in its original packaging.
  • If you cancel your order within the 14-day period, we will refund the price you paid for the product and any applicable delivery charges you paid, but you will be responsible for the cost of returning the product to us.
  • We may make a deduction from the refund for any reduction in the value of the product if this is the result of unnecessary handling by you.

6-Month Guarantee:

  • Our Hair Growth Expert laser device comes with a 6-month money-back guarantee.
  • If you have used the device as directed and have not seen any improvement in your hair growth after 6 months of use, we will issue a refund upon return of the device, subject to the following conditions:
    • The device must be returned within 6 months of delivery.
    • The device must be in its original condition and include proof of purchase.
    • There will be a 20% service and restocking fee.
    • You will be responsible for the cost of returning the device to us.
  • To initiate a return under the 6-month guarantee, please email contact@hairgrowthexpert.co.uk to receive an RMA number and shipping instructions. Returns without an RMA number will not be processed.

Exceptions / Non-Returnable Items:

  • Custom products or items ordered specifically for you.
  • Perishable goods such as food, flowers, or plants.
  • Personal care goods such as beauty products.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

Exchanges:

  • If you would like to exchange your product, we suggest that you return the original item for a refund and purchase a new one separately.

Refunds:

  • We will notify you once we have received and inspected your returned item, and let you know if the refund was approved or not.
  • If approved, the refund will be processed to your original payment method.
  • Please allow time for your bank or credit card company to process and post the refund.